Privacy Policy

Last updated: October 2025

This Privacy Policy explains how COMPUTEACH LIMITED ("Company", "we", "us", or "our") collects, uses, and protects your personal data when you use https://fluxreel.net (the "Website") and our related services.

By using our platform, you consent to the practices described in this Policy. We comply with applicable data protection laws, including the UK GDPR, EU GDPR, and other relevant regulations.

1. Introduction

We are committed to protecting your privacy and ensuring that your personal data is handled in a transparent and secure manner.

This Policy explains what personal data we collect, how we use it, on what legal basis we process it, and what rights you have as a user.

2. Data Collection

2.1 Personal Data

We may collect the following information that you provide during registration or while using our services:

Email address
Username or display name
Billing information (processed by secure third parties)
Account settings and preferences

If applicable, we may also collect additional optional profile data provided voluntarily by you.

2.2 Technical Data

We may collect:

IP address and approximate location
Browser type and version
Device type and operating system
Access times and referring pages

This data is collected for security, fraud prevention, service optimization, and analytics.

2.3 Cookies and Tracking

We use cookies and similar technologies to:

Provide essential website functionality
Personalize your experience
Analyze traffic and usage patterns

For more details, please refer to our Cookie Policy.

3. Use of Data

We use the collected data to:

Provide and operate the FluxReel platform and AI video generation services
Deliver digital content (Flux Crystals and generated outputs)
Manage your user account and billing
Personalize the user experience and improve platform functionality
Communicate important updates, security notices, and (where permitted) promotional messages
Prevent fraud and abuse of our services

Flux Crystals are internal digital credits and do not represent monetary value outside the platform.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting support.

4. Legal Basis for Processing

We process personal data under the following legal grounds:

Contractual necessity — to deliver the services you have purchased or registered for.
Consent — for marketing communications or optional personalization features.
Legitimate interests — to ensure security, improve our platform, and prevent fraud.
Legal obligations — to comply with applicable laws and regulations (e.g., tax, anti-fraud).

5. Data Storage & Security

5.1. Your personal data is stored securely on servers located in the United Kingdom or other jurisdictions that provide an adequate level of data protection.

5.2. We use industry-standard security measures to protect your data, including:

Data encryption in transit and at rest
Firewalls and access control
Regular security audits and backups

5.3. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

Once data is no longer required, it is securely deleted or anonymized.

6. Data Sharing

We do not sell or rent your personal data. We may share your data only in the following circumstances:

With trusted service providers (e.g., payment processors, hosting providers) bound by strict confidentiality agreements
To comply with legal obligations or respond to lawful requests from authorities
In the event of a business transfer (merger, acquisition, or sale), with appropriate safeguards in place

All sharing is carried out in accordance with applicable privacy laws.

7. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission or UK authorities
Adequacy decisions for countries providing an adequate level of protection
Additional technical and organizational measures to maintain data security

8. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights:

Right of access — obtain a copy of your personal data
Right to rectification — correct inaccurate or incomplete information
Right to erasure — request deletion of your personal data
Right to restrict processing — limit how your data is used
Right to object — object to certain types of processing
Right to data portability — receive your data in a structured, machine-readable format
Right to withdraw consent — if processing is based on consent

To exercise any of these rights, contact us at [email protected].

You also have the right to lodge a complaint with a supervisory authority (e.g., ICO in the UK or your local data protection authority).